The Museum

Yes, pets are allowed inside the museum. However, it is required that they are always under the control of the owner and kept on a leash.

Yes, your visit to the museum will begin with a guided tour of all the works present that will allow you to delve into the history of the works on display and discover the most hidden details. At the end of the guided tour, you can continue your visit freely.

It is necessary to arrive at least 15 minutes before the departure of the purchased tour to validate the ticket at the ticket office.

Yes, it is possible to visit the museum independently, but the entry times established for the tours must still be respected. If this is your first visit, we recommend that you participate in order to know all the details of the works present.

It is possible to purchase a Gift Card of a value of your choice through this link , and then redeem it by purchasing a ticket for the Jago Museum or the Veiled Son.

No, currently the museum does not accept the teachers card or other state cards for the purchase of the ticket.

Yes, tickets can be purchased directly at the museum ticket office without the need for advance booking, unless otherwise indicated for special events or high attendance periods. However, it is advisable to always book online to avoid not finding availability when you arrive.

The purchased ticket is valid only for the day and time indicated on it. Exceptionally, and if the day’s attendance allows, in case of delay it is possible to access the next available slot. If possible, we invite you to notify the ticket office to facilitate the organization of admissions.

Yes, the ticket also includes a visit to the work Figlio Velato, which is not in the Jago Museum, but in the Cappella dei Bianchi, in the Basilica of San Severo Fuori le Mura. The basilica can be reached in about 10 minutes on foot from the Jago Museum. 
ATTENTION: the visiting hours for the Veiled Son do not coincide with the times of the Jago museum, so we recommend that you check the updated times here to better plan your visit.
Due to the limited number of places available, a visit to the second church might not be guaranteed on the same day.

The work of “The Veiled Son” is located in the Chapel of the Whites, in the Basilica of San Severo Fuori le Mura, also in Naples. You can find all the directions to reach Veiled Son directly on our website, in the section dedicated to information about the visit.

Yes, the church that houses the museum is still consecrated.

No, Jago no longer works here. The artist has moved his workshop to another location and is not present in the museum.

Yes, it is allowed to take photographs inside the museum. However, we ask you to respect the works and other visitors, avoiding the use of flash and bulky equipment.

Exceptionally, and with plenty of advance notice, it will be possible to change the dates of the tickets. Simply send an email to info@jagomuseum.it indicating the dates booked and the new dates. An operator will respond by giving you precise instructions. Once the date indicated on the ticket has passed, it will become unusable.